Job Description

Deliver delight to customers in every engagement by providing more than expected and timely support for GoFrugal's product and solutions. Engage with "We care for you" attitude and make customer feel that they are in safe hands. "GoFrugal will help us grow the business" should be strongly carved in customer's mind and work towards earning their trust and respect on the same. Member of Assure Care plays a very important role in our customers' success and satisfaction with our solutions and contributing to their long-term loyalty.

• Engaging with 40+ customers per day.
• Understand the customer need clearly and provide resolution in first engagement itself and deliver delight.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer complaints at the earliest.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• 5 star feedback from customer for every engagement.
• Follow the system and processes & utilize the CRM tools effectively to ensure 100% quality information is entered in the CRM for future reference.
• Simplify the work, reduce the need of support by analysing each and every engagement & pave way to self help or product development.
• Help developers understand market/customer need and help the product management prioritize them as part of product evolution
• A customer, after engaging with you should feel he/she is in safe hands. Put yourselves in customer shoes while conversing with customer and make him feel better.

Similar experience and or Being Multi Lingual is an added advantage.

Kindly share your profile with parthiban.s@gofrugal.com